Privacy Policy

Privacy Policy – Lena & Grace Vancouver

Lena & Grace Vancouver values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website or make a purchase. By using our services, you consent to the practices described below.

1. Collection of Personal Information

To ensure a smooth shopping experience, we may collect the following personal information: your full name, shipping and billing address, email address, phone number, and payment details (securely processed).
We collect this data when you place an order, subscribe to our newsletter, or contact customer support.

2. Use of Personal Information

Your data is used solely for legitimate business purposes, including:

  • Processing and delivering your order;

  • Managing payments and preventing fraud;

  • Communicating about your order or inquiries;

  • Improving customer service and website functionality;

  • Sending product updates, promotions, and offers (only with your consent).

3. Sharing of Personal Information

Lena & Grace Vancouver does not sell or rent your personal information to third parties.
We may share limited data only in the following cases:

  • With trusted service providers who assist with payment processing, shipping, or order management;

  • When required by law, regulation, or legal process;

  • To protect the rights, property, or safety of Lena & Grace Vancouver, its customers, or the public.

All partners handling personal data are contractually bound to maintain confidentiality and ensure adequate security measures.

4. Security of Personal Data

We apply strict technical and organizational measures to protect your data, including:

  • Secure encryption of all payment transactions;

  • Limited employee access on a need-to-know basis;

  • Regular reviews to prevent unauthorized access or misuse.

Despite these precautions, no online system is entirely risk-free. We encourage customers to protect their own credentials and devices.

5. Data Retention

Your personal data is retained only as long as necessary to fulfill its purpose, comply with legal obligations, or resolve disputes.
When no longer needed, it will be securely deleted or anonymized.

6. Your Rights

You have the right to access, rectify, erase, or withdraw consent regarding your data.
To exercise these rights, contact us at info@lenagracevancouver.com.
We will respond to verified requests within a reasonable timeframe.

7. Cookies and Similar Technologies

Our website uses cookies to enhance your browsing experience.
You can disable cookies in your browser settings, though some functions may be affected.

8. Policy Updates

We may update this policy periodically to reflect changes in our practices or legal obligations.
Updates will appear on this page with a revised date.

9. Contact Information

Lena & Grace Vancouver
📧 info@lenagracevancouver.com
📍 Vancouver, British Columbia, Canada
VAT number: Only available upon request